In accordance with UK Law, we offer our clients a 14-day cooling-off period in which you are entitled to a full refund on our services.
The exceptions for this refund policy is for our personalised downloads including:
Personalised Body Shape Guide
Personalised Colour Guide
You have the right to refund these personalised downloads within 14 days of purchase if you have not submitted your photographs to our styling team. If you submit your photographs within 14 days of purchase then the right to a refund will be void. Once we receive your photographs, your stylist will begin working on your bespoke analysis which will be sent to you within 72 hours.
Should you need to reschedule your appointment for an online or in-person service that is booked within 14 days of payment will be charged a rescheduling fee. Please see our terms of service here.